Improving the Capacity of Village Apparatus through E-Government Training to Optimize Population Administration Services in Hedam Village, Jayapura City

Abner Herry Bajari; Dorthea Renyaan; Yudith N.A. Karetji; Andris J. Wambrauw; Yesaya S.S. Wamaer; Semuel Risal

doi:10.55927/ijsd.v5i3.29

Authors

Abner Herry Bajari Cenderawasih University Jayapura, Papua Indonesia
Dorthea Renyaan Cenderawasih University Jayapura, Papua Indonesia
Yudith N.A. Karetji Cenderawasih University Jayapura, Papua Indonesia
Andris J. Wambrauw Cenderawasih University Jayapura, Papua Indonesia
Yesaya S.S. Wamaer Cenderawasih University Jayapura, Papua Indonesia
Semuel Risal Sekolah Tinggi Ilmu Administrasi Aan

DOI:

https://doi.org/10.55927/ijsd.v5i3.29

Keywords:

E-Government, Population Administration, Public Services, Capacity Building, Community Service

Abstract

Population administration services at the sub-district level require the support of competent personnel in utilizing digital technology to improve the quality of public services. This community service activity aims to increase the capacity of Hedam Sub-district officials, Heram District, Jayapura City, in implementing electronic government (e-government) to optimize integrated population administration services. The method used was Participatory Capacity Building through the stages of needs analysis, practice-based training (learning by doing), implementation assistance, and monitoring and evaluation. The results of the activity showed an increase in the competence of officials in operating population administration applications, verifying digital data, and managing electronic archives. As many as 90% of participants were able to operate the applications independently, while the completion time for several administrative services was reduced from 3–5 working days to a maximum of 1 day. This program also produced a sustainable model for strengthening e-government-based services that has the potential to be replicated in other sub-districts to support the digital transformation of public services

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